Cancelling a ride
- Pending requests can be cancelled anytime from your dashboard, free of charge.
- Confirmed rides can be cancelled free of charge up to 1 hour before pickup.
- Once the driver has started towards your pickup point, please call the driver to cancel.
If we cancel
If we are unable to serve a confirmed ride, you’ll be notified immediately and no charges apply. Any reward credits used are returned to your account automatically.
Payments & refunds
Because payment is collected only after the trip, there are no advance payments to refund. If you believe you were charged incorrectly, contact us within 7 days with your booking ID and we’ll review it promptly; approved refunds are returned to the original UPI account.